Delivery & Refund Policy
Last updated October 2026
We want you to get the right product, in good condition, when you expect it. Here is how delivery, cancellations and refunds work at Tall Turf. If anything is unclear, email info@tallturf.com.au or call 0493 014 460.
Turf delivery
- Turf is cut to order and harvested the day before delivery.
- Deliveries run Tuesday to Saturday. Orders need to be placed at least 7 days before your preferred date.
- The date you choose at checkout is a preference. We will confirm your exact delivery date and timing with you after you order.
- Turf delivery is a flat $235 for orders up to 30m², or $185 for orders over 30m², combined across all turf varieties in the order.
- Once your delivery date is confirmed, we will send you a text message at 3pm the day before your turf is due. It includes a link to track the truck delivering your turf, along with its ETA.
- Turf is a live product. Please make sure someone is available to receive it, or tell us a safe spot to leave it, and plan to lay it the day it arrives.
Sandy loam delivery
- Sandy loam is delivered Monday to Friday. Orders need to be placed at least 3 days before your preferred date.
- The delivery fee depends on your suburb and is shown at checkout. A few outer suburbs are not available for online orders, so please contact us.
- Soil is usually tipped on the driveway or at the kerb. Please let us know about any access limits when you order.
Lawn care products
- Lawn care products are delivered across Melbourne for a flat $20, or free on orders of $150 or more.
- We will email you when your order is on its way.
Cancelling or changing an order
- Turf and soil: you can cancel or change your order for a full refund up to 3 days before your delivery date. After that, turf has been cut or soil allocated for you, so we can't refund a cancellation.
- Lawn care products: you can cancel for a full refund any time before we send your order.
- To cancel or change, email or call us with your name and order details.
Problems with your order
If your order arrives damaged, incorrect or not as described, let us know straight away:
- Turf: please check it when it arrives and contact us within 24 hours, and before laying, with photos. We can only assess turf that has not been laid.
- Soil and lawn care products: contact us within 7 days of delivery with photos.
Where the problem is ours, we will replace the product or refund you, whichever you prefer.
Change of mind
- Turf and soil: we can't accept returns for change of mind once an order has been delivered, as turf is perishable and soil can't be re-sold.
- Lawn care products: unopened and unused products can be returned within 14 days of delivery for a refund of the product price. Please contact us first. Return postage and the original delivery fee are not refunded.
How refunds are paid
Refunds go back to the card or wallet you paid with. We process them promptly, but your bank can take 5–10 business days to show the money.
Your consumer rights. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.
Contact
Tall Turf (ABN 31 578 301 263)
Email: info@tallturf.com.au
Phone: 0493 014 460